PRIVACY POLICY
1. Definition and nature of the personal data
During your use of the site thekeyconciergerie.com (hereafter: the "Site"), it is possible that we ask you to give us personal information concerning you. The terms "personal data" include all the information which allows to identify you, such as your name, first name, address, e-mail address, telephone number, date of birth, photo and any other information which you choose to communicate us.
2. Purpose of this charter
The purpose of this charter is to inform you about the methods we use to collect and process your personal data, while fully respecting your rights. We would like to specify that we respect the law n°78-17 of January 6, 1978 on data processing, files and freedoms, in its current version, when collecting and managing your personal data.
3. Identity of the person responsible for the collection and processing of data
In the context of the collection and processing of your personal data, the company the key conciergerie, a simplified joint stock company, is the person responsible. This company is registered in the Paris Trade and Companies Register under number 807 787 312 and its registered office is located at Calle Rafael Calvo 9, 28010 Madrid, Spain. In this document, we refer to this company as "We".
4. Collection and processing of personal data
Your personal data is used for several purposes, namely:
To manage customer relationships, including contracts, invoices, and customer relationship follow-up.
To create a file of members, users, customers and prospects.
To send newsletters, solicitations and promotional messages. If you do not wish to receive them, you can express your refusal at the time of collection of your data.
To establish commercial and traffic statistics for our services.
To manage people's opinions on products, services or content.
To manage any unpaid bills and disputes related to the use of our products and services.
To meet our legal and regulatory obligations.
When we collect your personal data, we inform you whether certain data must be provided or whether they are optional, as well as the possible consequences in case of failure to answer.
5. Recipients of the data collected and processed
The only persons authorized to access your personal data are the members of our company, the control and payment services (our accountant) and our subcontractors. In addition, your personal data may be communicated to public bodies in order to comply with our legal obligations, to judicial officers, to ministerial officers and to bodies responsible for collecting debts.
6. Transfer of personal data
Your personal data will not be transferred, rented or exchanged to third parties.
7. Duration of storage of personal data
With respect to the management of customer and prospect data, we will not retain your personal data beyond the period necessary to manage our business relationship with you. However, data that is necessary to prove a right or a contract will be kept in accordance with the legal obligations in force. If we carry out canvassing operations for our customers, we may keep their data for three years after the end of the commercial relationship. Data from prospects who are not customers may be kept for three years from the date of collection or last contact from the prospect. We may contact you again at the end of this period to see if you wish to continue to receive commercial solicitations, if you have explicitly consented to this retention by checking the box provided for this purpose on the Site.
Concerning the data relating to the management of customers and prospects : Your personal data will not be kept beyond the time strictly necessary to manage our commercial relationship with you. However, the data allowing to establish the proof of a right or a contract, having to be preserved under the respect of a legal obligation, will be it during the duration envisaged by the law in force.
8. Security
We would like to inform you that we take all necessary measures, including appropriate organizational and technical measures, to ensure the security, integrity and confidentiality of your personal data. We make every effort to prevent any alteration, damage or unauthorized access to such data.
9. Cookies
Cookies are text files that are stored in your browser when a website is loaded. There are two types of cookies: technical cookies and advertising cookies. Technical cookies facilitate the user's navigation and perform certain functions, such as remembering the user's preferences. Advertising cookies are set by third party websites to display targeted advertising. We only use technical cookies which are stored for thirteen months.
We do not use advertising cookies, but if we do in the future, we will inform you and you can disable them.
We use Google Analytics to measure website activity, which generates a cookie to measure the number of visits and page views. Your IP address is also collected to determine your location. You can prevent cookies from being deposited by configuring your browser, but this may prevent the website from functioning properly.
10. Consent
When you choose to provide your personal data, you expressly give your consent to the collection and processing of your personal data in accordance with this Privacy Policy and applicable law.
11. Access to your personal data
In accordance with the law n°78-17 of January 6, 1978 relating to data processing, files and freedoms, you have the right to obtain the communication and, if necessary, the correction or the suppression of the data concerning you.
You can also contact: info@thekeyconciergerie.com
12. Changes
We reserve the right to change this policy, in whole or in part, at any time in our sole discretion. Changes will be effective upon posting of the new policy. Your use of the Site after such changes become effective will constitute your acknowledgement and acceptance of the new policy. If you do not agree with the new policy, you should discontinue accessing the Site.
13. Effective Date
This policy is effective as of April 1, 2023.